Bel & The Moon only offers exchanges or store credit. Please contact us at contact@belandthemoon.com before shipping back any order. If your order qualifies for exchange or store credit mail your order to:

Bel & The Moon Returns/Exchanges
2845 Round Top Drive
Honolulu, HI 96822

Read below to see if your order qualifies for exchange/ store credit.

Custom Orders - All sales final.

ALL Bracelets  -  All sales final. They can not be exchanged or returned.

Purchases made with coupon codes -  All sales final. They can not be exchanged or returned.

Sale merchandise - All sales final.This includes items purchased during a sale or with a coupon code. 

Credit and Exchanges:

• Credit/Exchanges will be processed within approximately 1-2 weeks

• Credit cannot be used in combination with other promotions or custom orders.

• Original shipping charges are non-refundable. 

• Credit for replacement items: credit must be used to purchase the same style item. Credit cannot be combined with other coupon codes.

Defective product, wrong product received or incomplete order 

If you receive an order containing a defective product, the wrong product or if one of the products you received is missing, please contact out customer service at contact@belandthemoon.com urgently with the order number associated and a picture of the item (if you received a defective product or the wrong product) or a picture of the whole package you received, including the cardboard box (if one of the products you received is missing).

Defective product : our customer service will be able to offer :

• to send you a new product in its original condition if the item is still in stock (if it is not, they will offer you a voucher of the amount of the jewelry piece)

• to provide a voucher of the amount of the jewelry valid for one year from the date of creation of the voucher

• our customer service will not be able to offer a refund if you received a defective item, you will have to pick one of the options above. If you want a refund on a defective product, you will have to claim your right of withdrawal

Wrong product: our customer service will provide you with a prepaid label so you can send back the wrong item received and will then be able to offer when they have received the jewelry :

• To send you the right product if the item is still in stock (if it is not, they will offer you a voucher of the amount of the jewelry piece, a jewelry of the same amount or a refund)

• To provide a voucher of the amount of the jewelry valid for one year from the date of creation of the voucher.

• Our customer service will only be able to offer a refund if the product you initially ordered is out of stock. If it is still in stock, it will not be able to request a refund on this piece.

Incomplete order: We will be able to offer:

• To send you the missing product if the item is still in stock (if it is not, they will offer you a voucher of the amount of the jewelry piece, a jewelry of the same amount or a refund). 

• To provide a voucher of the amount of the jewelry valid for one year from the date of creation of the voucher. 

• Our customer service will only be able to offer a refund if the product you initially ordered is out of stock. If it is still in stock, it will not be able to request a refund.

Exceptions - products that cannot be returned

• Jewelry pieces that have been worn will not be a-eligible for return and/or refund.

• Jewelry pieces received during your subscription when your right of withdrawal has expired will not be eligible for return and therefore for refund

Refund delay:

Once your return has been delivered to the address given by our customer service, it takes between 5 and 8 days to our return teams to process your package. Once your return has been processed, you will be contacted per email by our customer service in order to ask for more details or to confirm the refund of your product. Once you have received the refund confirmation, it takes between 5 and 10 business days to receive the money back on your account. It is not technically possible to refund a payment method that is different from the one used to place the order